Job Description

Bookings Coordinator Support, Great Blakenham
Salary £30,000

Third-Party Load Management
Manage third-party artic loads entering site
Ensure all booking information is accurately recorded within company systems
Verify haulage details, collection information and load requirements before arrival
Liaise with customers, hauliers and site personnel regarding scheduled deliveries
Maintain accurate booking records and load tracking information
Customer Bookings & Administration
Manage customer booking requests received by telephone, email and company management systems
Process customer enquiries promptly and professionally.
Ensure customer requirements are communicated accurately to operational teams
Maintain booking schedules and update records as required
Provide customers with confirmations and operational updates
Transport Planning Support
Assist with transport planning activities to ensure efficient allocation of vehicles and resources
Liaise with drivers, transport providers and operational teams regarding scheduling requirements
Support route planning and booking coordination activities
Assist in maintaining transport records and operational reports
Brokered Load Coordination
Liaise closely with the Sales Team regarding brokered loads
Arrange haulage requirements and obtain transport rates where required
Coordinate booking requirements between customers, hauliers and operational teams
Maintain supporting administration and documentation relating to brokered movements
Ensure information is accurately communicated across all parties

General Administration
Maintain operational spreadsheets, reports and booking records
Support continuous improvement of booking and administration processes
Assist with customer service and operational administration tasks as required
Provide holiday and absence cover within the wider operations administration team

Skills Required
Previous administration, logistics or customer service experience
Strong organisational and communication skills
Experience managing multiple tasks and competing priorities
Good attention to detail and accuracy
Competent in Microsoft Office, particularly Excel
Professional telephone manner and customer service skills