Job Description

Our Felixstowe global client is looking to appoint a temp to perm customer service coordinator – the successful candidate would need to have gained some previous shipping/logistics industry experience

Duties
To receive and process all bookings from the customers to an agreed specification and within the agreed timescales
To liaise with the customers and offices at all levels as required, ensuring a professional approach and image is maintained
To develop and maintain strong working relationships with all departments within the company and the customers
To manage the day-to-day activities of the customers, in conjunction with the requirements of the Commercial department and in line with Company standards and available services advising the customer where necessary
To manage and achieve business targets as agreed with the Head of Sales
To proactively maximise all sales opportunities available from the customer base, considering future strategic planning and opportunities identifying future trends in traffic and any relevant new business ensuring this information is shared with relevant personnel
Work in conjunction with the Commercial department and the Resource Managers to offer incentives to the customer to maximise utilisation and profit
To maintain high standards of customer care at all times and deliver effective communications, within agreed timescales as discussed with the Head of Sales

Salary £28,000