Job Description

Import / Export Customer Service Coordinator
Our client is a well-established international shipping and logistics provider, offering both Deep Sea and Short Sea services. Due to continued growth, they are seeking experienced Import and Export Customer Service Coordinators to join their Felixstowe team.
This is a fast-paced customer service and operations role where you will manage import and export shipments from booking through to delivery. Working closely with customers, overseas offices, transport teams and customs providers, you will ensure the smooth movement of cargo whilst delivering outstanding customer service.

Key Responsibilities
Manage import and export shipments across Deep Sea and Short Sea services
Provide exceptional customer service via telephone and email
Coordinate bookings with customers, overseas offices and transport providers
Arrange collections, deliveries and container releases
Monitor shipments and proactively communicate any delays or schedule changes
Liaise with transport teams to ensure deliveries are completed efficiently
Complete shipping documentation and manifests accurately and within deadlines
Process customs clearance information and support compliance requirements
Raise freight and ancillary invoices as required
Build strong customer relationships and identify opportunities to support business growth
Work collaboratively with internal departments to deliver excellent service
Support continuous improvement initiatives and operational efficiencies

Essential Skills & Experience
Previous experience within import and/or export shipping operations
Good understanding of Deep Sea and/or Short Sea shipping procedures
Knowledge of UK Customs processes and requirements
Experience using industry systems such as Destin8 and CNS
Excellent customer service and communication skills
Strong organisational skills with the ability to prioritise workloads
High attention to detail and accuracy
Ability to work effectively under pressure in a busy operational environment
Competent user of Microsoft Office, including Outlook, Excel and Word

Salary c£30,000