Job Description

Import Forwarding Clerk
Great Blakenham
£35,000

Our client is based in Great Blakenham and is seeking an organised and proactive Import Forwarding Clerk to join its operations team. The successful candidate will be responsible for managing import shipments from origin through to final delivery, ensuring all documentation, customs requirements, and customer expectations are met efficiently and accurately.

Key Responsibilities
Coordinate and monitor import shipments via sea, road, and multimodal transport
Liaise with overseas agents, shipping lines, hauliers, customs brokers, and customers
Prepare and process import documentation including bills of lading, arrival notices, and delivery orders
Ensure customs entries are completed accurately and in line with HMRC regulations
Track shipment progress and proactively communicate updates to customers
Arrange deliveries and transport bookings with approved suppliers
Resolve shipment delays, discrepancies, and operational issues efficiently
Maintain accurate records within the freight forwarding system
Verify supplier invoices and prepare customer billing information
Deliver a high level of customer service while building strong client relationships
Support the wider operations team with daily forwarding activities

Skills & Experience Required
Previous experience within freight forwarding, shipping, logistics, or import operations
Good understanding of sea freight import procedures
Knowledge of customs processes and documentation would be advantageous
Strong organisational and time management skills
Excellent communication and customer service abilities
Ability to work effectively under pressure and manage multiple shipments simultaneously
Competent IT skills, including Microsoft Office applications
High level of accuracy and attention to detail