Job Description

Operations Coordinator
Are you organised, customer-focused and looking to build a long-term career within the shipping and logistics industry?
We are recruiting an Operations Coordinator to join a busy and growing logistics team in Felixstowe. This is an excellent opportunity for someone who enjoys working in a fast-paced environment where no two days are the same.
Working as part of a supportive operations team, you will play a key role in ensuring the smooth movement of cargo worldwide, coordinating shipments, managing documentation and supporting customers throughout the supply chain process.

Key Responsibilities
Coordinate import and export shipments across sea, road and air freight services
Monitor cargo movements and track containers to ensure deliveries remain on schedule
Arrange and coordinate collections and deliveries
Create and maintain booking references and shipment records
Process and allocate transport and shipping documentation
Update information accurately using the company operating system
Assist with invoicing and supplier invoice processing
Liaise with customers, suppliers, transport providers and internal teams
Provide excellent customer service and proactive communication throughout the shipment process

Skills Required
Strong organisational and administrative skills
Excellent communication and customer service abilities
A professional and confident telephone manner
High attention to detail and accuracy
Ability to prioritise workload and work effectively under pressure
Strong problem-solving skills
A positive, proactive attitude and willingness to learn
Previous experience within logistics, shipping, freight forwarding or transport would be advantageous, although full training can be provided for the right candidate

Salary c£28,000