Job Description

Our well established Felixstowe logistics company is seeking to recruit a Customer Services Advisor to work as part of their busy team

Acting as first focal point for the customer for all matters relation to the day to day operational needs to deliver the customers’ requirements
Communication with customers, transport, and sales teams
Utilise the daily train plan ensuring maximum fill and revenue, pushing for additional work across the companies three platforms to maximise revenue
Receive and process all bookings from the customers within agreed timescales
Develop and maintain strong working relationships with all departments and customers
Manage and achieve business targets as agreed with Customer Service Manager
Maximise all sales opportunities identifying future trends in traffic
Work in conjunction with commercial department and resource managers to offer incentives to the customer to maximise utilisation and profit
Develop and maintain all understanding of KPI’s and actively work to bring them in line with company expectations

Salary up to £28,000